Refund policy
Last updated: August 13, 2026
Overview
Zenxeon Technologies is committed to ensuring our customers have a positive experience with the equipment we supply. This policy outlines the conditions under which returns are accepted, any applicable fees, and the steps to initiate a return.
Policy at a Glance
| Topic | Policy |
|---|---|
| Standard Return Window | 30 days from date of delivery |
| Fee-Free Return Window | 14 days from date of delivery (conditions apply) |
| Restocking Fee | $35 per device for returns after 14 days |
| Dead on Arrival (DOA) | No restocking fee; return shipping covered by Zenxeon |
Return Window
Returns are accepted within 30 days of the confirmed delivery date. Requests submitted after 30 days will not be eligible for return or refund.
Return Conditions
Fee-Free Returns (Within 14 Days)
A return may be processed without a restocking fee if all of the following conditions are met:
- The return is requested within 14 calendar days of delivery.
- The device is in new, unused condition.
- The device is in its original sealed packaging, unopened.
If any of these conditions are not satisfied, the standard restocking fee will apply.
Standard Returns (Days 15–30)
Returns requested between day 15 and day 30 of delivery are subject to a restocking fee per device, regardless of condition. The device must still be in a functional, non-damaged state to qualify.
Dead on Arrival (DOA) Devices
If a device arrives non-functional or is determined to be defective upon initial setup, it qualifies as Dead on Arrival. DOA returns are handled as follows:
- No restocking fee is applied.
- Zenxeon will provide a prepaid return shipping label.
- A replacement device or full refund will be issued upon confirmation of the DOA condition.
DOA claims must be reported to orders@zenxeon.com within 14 days of delivery and are subject to verification by Zenxeon's technical team.
Restocking Fee
A $35 per-device restocking fee applies to all returns outside of the fee-free or DOA windows described above. This fee will be deducted from the refund amount at the time of processing.
Refund Process
Once a returned device is received and inspected, refunds are processed as follows:
- Refunds are issued to the original payment method.
- Processing time is typically 5–10 business days after the return is received and inspected.
- Any applicable restocking fees will be deducted before the refund is issued.
- Shipping charges paid at the time of purchase are non-refundable.
Warranty vs. Return
All Yealink phones sold through Zenxeon include a 3-Year Yealink manufacturer extended warranty, registered directly with Yealink. Post-return-window issues related to device defects are handled through the manufacturer's warranty process, not as returns. Other equipment carries its manufacturer warranty, or the optional Zenxeon 2-Year Advanced Replacement Warranty where purchased.
How to Initiate a Return
To request a return, contact Zenxeon at orders@zenxeon.com. Please include the following in your request:
- Order number or purchase confirmation
- Device serial number(s)
- Reason for return
A Zenxeon team member will respond within 1–2 business days with return instructions. You can also reach us at (916) 312-3220 or (800) 945-1338 (8:00 A.M. – 5:00 P.M. PT).
