Shipping policy
Last updated: August 13, 2026
Policy at a Glance
| Topic | Policy |
|---|---|
| Shipping Area | North America. Certain items may not be available for purchase outside of the USA. |
| Transit Time | 3–7 days once shipped |
| Separate Shipments | Items may arrive in multiple boxes, each with its own tracking |
| Damaged or Lost | Report within 14 days; prepaid return label provided when equipment must come back |
Where We Ship
We ship within North America. Certain items may not be available for purchase outside of the USA.
Processing and Configuration
Most equipment is configured for your Zenoti environment before it ships. Configuration and processing timelines are confirmed with your order; transit typically takes 3–7 days once a shipment is on its way.
Separate Shipments
Items may ship from different fulfillment partners and arrive in separate boxes on different days. Each shipment includes its own tracking, which we send to the email on your order.
Services
Service items such as Zenxeon MDM, the 2-Year Advanced Replacement Warranty, and On-Site Kiosk Setup are not physical shipments and never incur shipping charges.
Damaged, Missing, or Lost Shipments
Inspect your equipment on arrival. If a shipment arrives damaged, is missing items, or tracking shows it lost in transit, contact us within 14 days of the delivery date (or expected delivery date). We will provide a prepaid return label when equipment needs to come back and arrange a replacement or resolution at no cost to you.
Contact
Questions about shipping? Reach us at orders@zenxeon.com, by phone at (916) 312-3220 or (800) 945-1338 (8:00 A.M. – 5:00 P.M. PT), or through our support portal at help.zenxeon.com.
